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Booking your Soul Session

  • Prior to commencing your Soul Session I will be in touch within 24 hours to confirm I have received your booking.

  • I will also ask a few questions as to what you'd like your Soul Session to explore. This is to ensure your reading is as tailored to your needs and as insightful as possible - collaboration is key, and something I'm always keen to emphasise when carrying out distance sessions! We will be working together to ensure your experience is truly personal and empowering.

  • Having gathered together any additional information needed, I will go ahead with your Intuitive Soul Session and send it to you within the time-frame specified in the body of the product listing.

  • Please note that due to health reasons, reading time-frames are occasionally subject to change. If your Intuitive Soul Session is likely going to take longer to reach you than the standard 5-10 working days stated, I’ll be in touch as soon as possible to let you know. Thank you for your understanding.


  • Payment must be made in full in order for your reading to take place. Payment is currently accepted via PayPal - click here for further information.

  • Should you wish to cancel your reading I kindly ask that you let me know within 24 hours of payment. If I have already completed your reading I will send it to you and a cancellation will not be possible. However, should you wish to request a refund you can do so as detailed below.

  • Please send an email to to discuss any concerns you may have should you wish to enquire about a cancellation.

  • I reserve the right to cancel a reading at any time should I feel for any reason that it would be inappropriate to conduct a reading. If so I will inform you as soon as possible and refund your payment in full.

Receiving your Soul Session

  • Upon purchase your Intuitive Soul Session will be with you within the time-frame specified in the body of the product listing. Your Intuitive Soul Session will be sent to your email address either as a PDF attachment, a link to your video reading included (if purchasing a video reading).

  • If you would like your reading to be sent to an email address other than the one used when purchasing, please include details within the NOTES section upon ordering.


  • Should you be dissatisfied with your reading I will happily process a full refund if a refund is requested within 7 calendar days from the date I send your reading. Refunds will be processed as soon as possible via the payment method you booked your reading with.

  • Please send me an email at to discuss any concerns you may have should you wish to enquire about a refund.

After your Soul Session

  • I encourage you to get in touch after your reading if you would like something clarified - tarot is a wonderfully collaborative tool and I'm always happy to help!


  • All personal information, including your name and contact details, is kept strictly confidential.

  • On occasion I may wish to share an anonymous extract of your reading on social media/my website. I will always endeavour to seek permission from you before sharing written content and you are always welcome to decline.


  • In line with the law I am obliged to state that all Soul Sessions, services, blog content and resources published on, Imogen Walters' YouTube channel and linked social media accounts are for entertainment purposes only.

  • Guidance and advice given is not equivalent to, or a substitute for, professional medical, legal, financial advice or any other kind of professional guidance. You are advised to consult an appropriately qualified professional should you have any concerns or questions within these areas.

  • When purchasing an Intuitive Session you take full responsibility for all actions undertaken both during and after your reading. I will not be held liable for your actions, the actions of anyone else in your life or events occurring during/after your reading. Your future is very much in your hands - as it should be!


  • I am unable to explore legal questions within a Soul Session.

  • Regrettably I am unable to conduct Soul Sessions for those aged under 18.

Booking multiple/repeat Soul Sessions

  • I recommend a period of two-three months between Soul Sessions in order to ensure that you have had ample time to explore and integrate the messages received and insights uncovered during your previous reading.